Call us at (800) 888-7882 during call center hours.

View our branch locations and hours

Phone Numbers

Member Solutions Center (MSC)
Call Center Hours:
Mon – Fri: 8 am – 6 pm
Sat: 9 am -1 pm

LoanLine (24/7)

Now you can apply for a loan from the comfort & privacy of your own home. Our automated system is available 24/7. When you call, you’ll be prompted to enter your Vantage West account number — followed by the pound sign (#). (If you call during business hours and you’re not yet a member, remain on the line to speak with a representative. Learn more about how to join Vantage West.)

Telephone Device for the Deaf (TDD) 
(Accessibility at VWCU)
Mon – Fri: 8 am – 5 pm
Sat: 9 am – 1 pm
(520) 733-9453

PhoneBank (24/7)

PhoneBank is an automated system that gives you 24/7 access to your account from your phone.

  • Press 1 for account access.
  • Press 2 to apply for a loan.
  • Press 3 for today’s rates.
  • Press 4 to place a block on your card (lost/stolen cards).
  • Press 5 for merchant verification.
  • Press 9 to hear your options in Spanish.
  • Press 0 to speak to a representative.

Report Lost Credit Cards, Debit Cards, Checks

Fax Numbers

Mobile & Text Message Banking